ESW Print Shop Policy
Last updated: 16.10.2025
1) What “ESW Print Shop” Means
ESW stands for eternalsoulwriter, the brand behind this shop. ESW Print Shop offers a variety of authentic merchandise—t-shirts, mugs, tote bags, aprons, accessories, and more—designed and curated by eternalsoulwriter. Some designs originate from hand-made quotes or drawings and are refined into polished graphics using digital tools or AI. ESW Print Shop does not produce adult content.
We operate on a Print-on-Demand (POD) model: products are made only after an order is placed and payment is processed.
All items are fulfilled by a trusted third-party production partner. This means:
ESW Print Shop does not hold physical inventory.
Orders are submitted to our partner after payment is completed.
The partner produces, packages, and ships each item directly to you.
This system ensures high quality, accurate fulfillment, and reliable delivery while allowing us to focus on creating unique, inspiring merchandise.
Transparency Note: Although production and shipping are handled by a third party, all products, branding, and customer service are managed by ESW Print Shop. Customers interact directly with our brand, and designs are exclusive to this store.
2) Age Requirement & Payment Policy
Age Requirement
Customers must be 18+ to place an order. By purchasing, you confirm you’re 18+ or have explicit permission from the cardholder to use their payment method.
Unauthorized Use of Payment Methods
Orders using another person’s payment method without consent are invalid and non-refundable.
Payment Methods & Currency
Site currency: EURO (€). Your bank/payment provider may convert from your local currency and may apply fees.
Primary payment processor: Stripe (encrypted and secure).
Express checkout options may be available via Stripe (secure and encrypted).
ESW Print Shop does not store full credit card details. Customer information is confidential.
Customer Responsibilities
Provide accurate email, phone number, and shipping address at checkout.
Review and agree to Terms & Conditions, Privacy Policy, and Cookies Policy.
3) Eligible Shipping Regions & Flat Fees
Current Eligible Countries/Regions
Europe: Romania, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia
United Kingdom: Entire territory
Canada: All 13 provinces/territories
USA: All 50 states
Australia: Entire territory
New Zealand: Entire territory
Flat-Rate Shipping Fees
Europe: €7
United Kingdom: €7
USA: €10
Canada: €12
Australia: €12
New Zealand: €12
4) Shipping Time Frames by Product Category & Region
All time frames below are estimates in working days and may vary by location and season.
1. Mugs
USA: 5–7
UK: 3–5
Canada: 3–6
Australia: 5–9
New Zealand: 8–11
Europe: 3–8
2. Round Mouse Pads
USA: 7–9
UK: 10–13
Canada: 15–17
Australia: 20
New Zealand: 20
Europe: 11–28
3. Bandanas (All-Over Print)
USA: 7–9
UK: 6–7
Canada: 13
Australia: 20
New Zealand: 20
Europe: 3–10
4. Rectangular Mouse Pads (All-Over Print)
USA: 6–9
UK: 4–7
Canada: 11
Australia: 20
New Zealand: 20
Europe: 2–8
5. Crossbody Bags (All-Over Print)
USA: 8–10
UK: 6–7
Canada: 13
Australia: 21
New Zealand: 21
Europe: 4–10
6. Fanny Packs (All-Over Print)
USA: 7–9
UK: 6–7
Canada: 13
Australia: 20
New Zealand: 20
Europe: 4–10
7. Eco Tote Bags (Front Print)
USA: 5–7
UK: 3–5
Canada: 4–7
Australia: 20
New Zealand: 15
Europe: 3–10
8. Embroidered Aprons
USA: 5–7
UK: 9–12
Canada: 15
Australia: 20
New Zealand: 14
Europe: 9–28
9. All-Over Print Tote Bags
USA: 7–9
UK: 5–6
Canada: 12
Australia: 20
New Zealand: 20
Europe: 4–10
10. Women’s T-Shirts
USA: 5–7
UK: 4–5
Canada: 11
Australia: 23
New Zealand: 14
Europe: 3–9
General Note: Typical shipping ranges 2–28 working days and items are fulfilled from the closest warehouse. Unexpected delays may occur due to holidays, high demand, transit variations, customs, or emergencies.
5) Order Processing, Tracking & Important Clarifications
Order Emails You’ll Receive
Order Confirmation – we received your order
Processing Update – your item is being produced
Shipment Update & Tracking Number – monitor your package
Shipping Times & Delays
Typical shipping: 2–28 working days (varies by product and region).
Fulfilled from the closest warehouse when possible.
Some items arrive earlier, others may take the full window.
Important Clarifications on Tracking & Delivery
Per-Category Time Frames: Each product category lists its own delivery window per region (see Section 4 and product pages).
Tracking Period: Tracking can run up to 28 days depending on items and routes.
When to Contact Us:
If the package hasn’t arrived after the estimated window ends, you may contact us.
Please allow an additional 14 days after the window before filing a claim, as transit, customs, or local courier delays can occur.
Multiple Items in One Order:
If your order contains products with different time frames, the overall delivery follows the longest item’s schedule in that parcel.
To avoid waiting for slower items, consider placing separate orders for products with significantly different delivery windows.
Stay Informed: Delivery estimates may change. Please monitor product descriptions and revisit the ESW Print Shop Policy for updates.
Newsletter: Subscribe to our Newsletter to receive any updates, new releases, or important notices.
6) Refunds, Returns & Issue Resolution
General Policy (POD Orders)
All items are made to order. Therefore, we cannot offer refunds for:
Change of mind
Wrong size or color selected by the customer
Packages lost due to incorrect shipping address provided at checkout
Damaged or Defective Items
If your item arrives damaged, defective, or with printing/embroidery errors, contact us within 14 days of delivery with:
Order number
Clear photos of the issue
After review, we will either:Send a replacement at no extra cost, or
Issue a refund if a replacement isn’t possible
Missing or Partial Items
If part of your order is missing, contact us within 14 days with your order number. If our fulfillment partner cannot resolve it with a replacement, we will review and refund if appropriate.
Shipping Issues
While we collaborate closely with our production and shipping partners, ESW Print Shop is not responsible for delays or losses caused by carriers. Please ensure your shipping address and contact details are correct.
Unauthorized Purchases
Transactions made without the cardholder’s consent are invalid and non-refundable.
7) Customs, Taxes & Import Fees
Customers are responsible for customs duties, import taxes, or additional local fees. These vary by country/region. We recommend checking your local regulations before ordering.
8) Product List & Copyright
Current Products
Glossy Mugs (11 oz)
Women’s T-Shirts (various sizes/colors)
Eco Tote Bags (front print; Black or Oyster)
Embroidered Aprons (Black or White)
Round Mouse Pads (all-over print)
Rectangular Mouse Pads (all-over print)
All-Over Print Tote Bags
Bandanas (all-over print)
Fanny Packs (all-over print)
Crossbody Bags (all-over print)
Copyright & Intellectual Property
All logos, designs, and content on eternalsoulwriter.com are protected by copyright.
Reproduction, resale, or redistribution is not permitted.
Impersonation or misuse of ESW Print Shop branding is prohibited and may be pursued legally.
Product Care & Sizing
Please read product descriptions for sizing and care instructions to ensure proper use and long-lasting quality. For apparel, we recommend measuring yourself or a favorite garment and checking the size chart before ordering.
Pricing & Shipping Changes
ESW Print Shop may change product prices and shipping fees at any time without prior notice.
9) Policy Modifications
We reserve the right to update or modify this policy at any time. Customers are encouraged to review this page regularly and subscribe to our Newsletter to stay informed about changes, new products, and discounts.
10) Contact Us
If you have questions about sizes, shipping, payments, or anything else, contact us via:
Contact Form on the Home page
Email: digitalartbycarmen@gmail.com
We aim to respond as quickly as possible to ensure a smooth shopping experience.
11) ESW Print Shop Mini-FAQ
Q1: What does Print-on-Demand (POD) mean?
A: Items are produced after an order is placed and payment is processed—no pre-stocking—ensuring unique, high-quality products.
Q2: How long will it take to receive my order?
A: Most orders arrive within 2–28 working days (varies by region/product), fulfilled from the closest warehouse when possible. See Section 4 and the product page for the most accurate time frame. Delays may occur due to holidays, high demand, customs, or unforeseen events.
Q3: Can I get a refund if I change my mind?
A: No. Because items are made to order, we cannot refund for change of mind or customer-selected wrong size/color.
Q4: What should I do if my item arrives damaged or defective?
A: Contact us within 14 days of delivery with photos and your order number. We’ll replace the item or issue a refund if a replacement isn’t possible.
Q5: Who pays customs, taxes, or import fees?
A: Customers are responsible for any local duties or import fees.
Q6: Can someone else use my card to place an order?
A: No. Only the cardholder may authorize purchases. Unauthorized transactions are invalid and non-refundable.
Q7: How can I track my order?
A: You’ll receive an email with a tracking number. If the package has not arrived after the estimated window + 14 days, please contact us.