ESW Print Shop Policy

Last Updated: 01.05. 2026

1. What "ESW Print Shop" Means

ESW stands for Eternal Soul Writer, the brand behind this shop. ESW Print Shop offers a variety of authentic merchandise - t-shirts, mugs, tote bags, aprons, accessories, and more - designed and curated by Eternal Soul Writer.

Some designs originate from hand-made quotes or drawings and are refined into polished graphics using digital tools or AI-assisted design software. Designs that incorporate AI-assisted elements are refined and curated by the ESW Print Shop designer and represent original creative works of Eternal Soul Writer. ESW Print Shop does not produce adult content.

We operate on a Print-on-Demand (POD) model: products are made only after an order is placed and payment is processed.

All items are fulfilled by a trusted third-party production partner. This means:

- ESW Print Shop does not hold physical inventory.

- Orders are submitted to our partner after payment is completed.

- The partner produces, packages, and ships each item directly to you.

This system ensures high quality, accurate fulfillment, and reliable delivery while allowing us to focus on creating unique, inspiring merchandise.

Transparency Note: Although production and shipping are handled by a third party, all products, branding, and customer service are managed by ESW Print Shop. Customers interact directly with our brand, and designs are exclusive to this store.

For information on how we collect and use your personal data in connection with your order, including your GDPR and CCPA rights, please review our [Privacy Policy] .

2. Age Requirement & Payment Policy

Age Requirement

Customers must be 18 or older to place an order. By completing a purchase, you confirm that you meet this age requirement.

Payment Methods & Currency

- Site currency: EURO . Your bank or payment provider may convert from your local currency and may apply additional fees.

- Primary payment processor: Stripe (encrypted and secure). ESW Print Shop does not store or access your full credit card details. All payment data is handled exclusively by Stripe. For information on how Stripe manages your payment data, please review [Stripe's Privacy Policy].

- Express checkout options may be available via Stripe.

Customer Responsibilities

- Provide accurate email, phone number, and shipping address at checkout.

- Review and agree to the ESW Print Shop Policy, Privacy Policy, and Cookie Policy before completing your order.

3. Eligible Shipping Regions & Flat Fees

Current Eligible Countries/Regions

- Europe: Romania, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia

- United Kingdom: Entire territory

- Canada: All 13 provinces/territories

- USA: All 50 states

- Australia: Entire territory

- New Zealand: Entire territory

If you are located outside the listed regions and an order is placed in error, ESW Print Shop reserves the right to cancel and refund the order in full.

Flat-Rate Shipping Fees

| Region | Shipping Fee |

| Europe | 7 euro |

| United Kingdom | 7 euro |

| USA | 10 euro |

| Canada | 12 euro |

| Australia | 12 euro |

| New Zealand | 12 euro |

4. Shipping Time Frames by Product & Region

All time frames below are estimates in working days and may vary by location and season. Unexpected delays may occur due to holidays, high demand, transit variations, customs, or emergencies.

Product | USA | UK | Canada | Australia | New Zealand | Europe |

1. Mugs | 5-7 | 3-5 | 3-6 | 5-9 | 8-11 | 3-8 |

2. Round Mouse Pads | 7-9 | 10-13 | 15-17 | 20 | 20 | 11-28 |

3. Bandanas (All-Over Print) | 7-9 | 6-7 | 13 | 20 | 20 | 3-10 |

4. Rectangular Mouse Pads (All-Over Print) | 6-9 | 4-7 | 11 | 20 | 20 | 2-8 |

5. Crossbody Bags (All-Over Print) | 8-10 | 6-7 | 13 | 21 | 21 | 4-10 |

6. Fanny Packs (All-Over Print) | 7-9 | 6-7 | 13 | 20 | 20 | 4-10 |

7. Eco Tote Bags (Front Print) | 5-7 | 3-5 | 4-7 | 20 | 15 | 3-10 |

8. Embroidered Aprons | 5-7 | 9-12 | 15 | 20 | 14 | 9-28 |

9. All-Over Print Tote Bags | 7-9 | 5-6 | 12 | 20 | 20 | 4-10 |

10. Women's T-Shirts | 5-7 | 4-5 | 11 | 23 | 14 | 3-9 |

11. Men's T-Shirts | 6-8 | 4-6 | 12 | 19 | 15 | 3-9 |

12. Women's Long Sleeve Tee | 6-8 | 5-12 | 13-16 | 22-4 | 12-15 | 2-15 |

13. Men's Long Sleeve Tee | 6-8 | 9-12 | 13-15 | 22-24 | 12-15 | 5-30 |

14. Pillow Case (All-Over Print) | 6-8 | 4-5 | 11 | 19 | 19 | 2-8 |

15. Long Sleeve Midi Dress (Women) | 6-8 | 5-6 | 12 | 19 | 19 | 3-9 |

16. Hand Towel (All-Over Print) | 6-9 | 7-5 | 15-21 | 15-21 | 15-21 | 9-18 |

17. Neck Gaiter (All-Over Print, Unisex) | 6-8 | 5-6 | 12 | 19 | 19 | 3-9 |

18. Classic Hat (Unisex) | 6-8 | 4-13 | 15-21 | 15-21 | 15-21 | 9-18 |

19. Beanie (All-Over Print, Unisex) | 6-8 | 4-5 | 11 | 19 | 19 | 2-8 |

20. Cork Coasters | 7-9 | 7-8 | 11 | 19 | 19 | 2-8 |

5. Order Processing, Tracking & Important Clarifications

Order Emails You'll Receive

- Order Confirmation - we received your order

- Processing Update - your item is being produced

- Shipment Update & Tracking Number - monitor your package

Shipping Times & Delays

- Typical shipping: 2-30 working days (varies by product and region)

- Fulfilled from the closest warehouse when possible

- Some items arrive earlier, others may take the full window

Important Clarifications on Tracking & Delivery

- Per-Category Time Frames: Each product category lists its own delivery window per region (see Section 4 and product pages).

- Tracking Period: Tracking can run up to 30 days depending on items and routes.

- When to Contact Us: If the package hasn't arrived after the estimated window ends, please allow an additional 14 days before filing a claim, as transit, customs, or local courier delays can occur. After that period, contact us.

- Multiple Items in One Order: If your order contains products with different time frames, the overall delivery follows the longest item's schedule in that parcel. To avoid waiting for slower items, consider placing separate orders for products with significantly different delivery windows.

6. Order Cancellation Policy

Because all products are made to order, we begin processing your order as quickly as possible after it is placed.

Cancellation Window

You may request a cancellation within 2 hours of placing your order. After this time, your order may already be in production and can no longer be canceled.

Orders in Production

Once an order has entered the fulfillment stage (printing and processing), it cannot be canceled, changed, or modified.

Shipped Orders

Orders that have already been shipped cannot be canceled.

How to Request a Cancellation

If you need to request a cancellation within the 2-hour window, please contact us immediately at digitalartbycarmen@gmail.com with your order number. We will do our best to intercept the order before production begins, but cannot guarantee cancellation after the window has passed.

7. Refunds, Returns & Issue Resolution

General Policy (POD Orders)

All items are made to order. We cannot offer refunds or replacements for:

- Change of mind

- Wrong size or color selected by the customer

- Packages lost due to an incorrect shipping address provided at checkout

Sizing Responsibility

ESW Print Shop is not responsible for sizing issues resulting from customer measurement errors or failure to consult the size chart before ordering. Please measure carefully before purchasing apparel items. Size-related issues are not eligible for refunds or replacements.

Damaged or Defective Items

If your item arrives damaged, defective, or with printing/embroidery errors, contact us within 14 days of delivery with:

- Your order number

- Clear photos of the issue

After review, we will either:

- Send a replacement at no extra cost, or

- Issue a refund if a replacement is not possible

Missing or Partial Items

If part of your order is missing, contact us within 14 days with your order number. If our fulfillment partner cannot resolve it with a replacement, we will review and refund if appropriate.

Shipping Issues

ESW Print Shop is not responsible for delays or losses caused by carriers. Please ensure your shipping address and contact details are correct at checkout.

Unauthorized Transactions

ESW Print Shop only processes orders submitted through our checkout by the account holder. If you believe a fraudulent or unauthorized transaction has occurred using your payment details, please contact your bank or card provider immediately. ESW Print Shop is not liable for unauthorized use of payment information that occurs outside of our platform.

8. Customs, Taxes & Import Fees

Customers are responsible for any customs duties, import taxes, or additional local fees that may apply. These vary by country and region. We recommend checking your local regulations before placing an order.

9. Product List & Copyright

Current Products

The following products are currently available in ESW Print Shop. This list is for reference and may not reflect real-time availability. For the most up-to-date selection, please visit the shop directly.

• - Glossy Mugs (11 oz)

• - Women's T-Shirts (various sizes/colors)

• - Men's T-Shirts (various sizes/colors)

• - Women's Long Sleeve Tee (various sizes/colors)

• - Men's Long Sleeve Tee (various sizes/colors)

• - Long Sleeve Midi Dress (Women)

• - Eco Tote Bags (front print; Black or Oyster)

• - All-Over Print Tote Bags

• - Embroidered Aprons (Black or White)

• - Round Mouse Pads (all-over print)

• - Rectangular Mouse Pads (all-over print)

• - Bandanas (all-over print)

• - Fanny Packs (all-over print)

• - Crossbody Bags (all-over print)

• - Pillow Cases (all-over print)

• - Hand Towels (all-over print)

• - Neck Gaiters (all-over print, unisex)

• - Classic Hats (unisex)

• - Beanies (all-over print, unisex)

• - Cork Coasters

Copyright & Intellectual Property

All logos, designs, and content on eternalsoulwriter.com are protected by copyright. Reproduction, resale, or redistribution is not permitted. Impersonation or misuse of ESW Print Shop branding is prohibited and may be pursued legally.

Product Care & Sizing

Please read product descriptions carefully for sizing and care instructions. For apparel, we recommend measuring yourself or a favorite garment and consulting the size chart before ordering. ESW Print Shop is not responsible for sizing issues arising from failure to use the size chart.

Pricing & Shipping Changes

ESW Print Shop may update product prices and shipping fees at any time. The price displayed at the time your order is confirmed is the price you will be charged. Price changes do not affect existing confirmed orders.

10. Governing Law

This policy is governed by the laws of Romania. Any disputes arising from orders placed through ESW Print Shop shall be subject to the jurisdiction of Romanian courts, unless otherwise required by applicable consumer protection law in your country of residence.

11. Policy Modifications

We reserve the right to update or modify this policy at any time. The "Last Updated" date at the top of this page will always reflect the most recent revision. Customers are encouraged to review this page regularly and subscribe to our Newsletter to stay informed about changes, new products, and promotions.

12. Contact Us

If you have questions about sizes, shipping, payments, cancellations, or anything else, please contact us via:

Contact Form on the Home page

Email: digitalartbycarmen@gmail.com

We aim to respond as quickly as possible to ensure a smooth shopping experience.

13. ESW Print Shop Mini-FAQ

Q1: What does Print-on-Demand (POD) mean?

Items are produced after an order is placed and payment is processed - no pre-stocking - ensuring unique, high-quality products made just for you.

Q2: How long will it take to receive my order?

Most orders arrive within 2-30 working days (varies by region and product), fulfilled from the closest warehouse when possible. See Section 4 and the product page for the most accurate estimate. Delays may occur due to holidays, high demand, customs, or unforeseen events.

Q3: Can I cancel my order?

You may request a cancellation within 2 hours of placing your order by emailing us immediately at digitalartbycarmen@gmail.com with your order number. After that window, production may have already begun and cancellation is no longer possible.

Q4: Can I get a refund if I change my mind?

No. Because items are made to order, we cannot offer refunds for change of mind or customer-selected wrong size or color.

Q5: What should I do if my item arrives damaged or defective?

Contact us within 14 days of delivery with clear photos and your order number. We will replace the item or issue a refund if a replacement is not possible.

Q6: Who pays customs, taxes, or import fees?

Customers are responsible for any local duties or import fees that may apply in their country.

Q7: What if someone made a purchase using my card without my permission?

Contact your bank or card provider immediately to report the unauthorized transaction. ESW Print Shop processes only orders submitted through our checkout and is not liable for unauthorized card use outside our platform.

Q8: How can I track my order?

You'll receive an email with a tracking number once your order has shipped. If your package has not arrived after the estimated delivery window plus 14 additional days, please contact us.