E-store Policy
Explore our e-store policy to understand our digital products selling process
E-Store Policy (Last Update: 23.01.2025)
1. Introduction
Welcome to eternalsoulwriter.com!
I appreciate your interest in my digital products and services. Before making a purchase, please take a moment to review the e-store policies outlined below to ensure a transparent and enjoyable shopping experience.
Definition of Policy:
A policy, also referred to as a store policy or business policy, outlines the rules and guidelines that govern the operations and interactions of a retail or online store with its customers. These policies are essential for setting clear expectations, ensuring transparency, and fostering positive customer relationships.
2. Digital Products via My E-Store
Discover a variety of carefully crafted digital products available exclusively on my website.
Simple Checkout Process: Add your favorite items to the cart and complete your purchase securely via Stripe.
Instant Delivery: Receive your digital products immediately via email upon successful checkout completion.
Tax Information: No TVA (Value Added Tax) is applied to digital products sold directly on my website.
No Returns or Refunds: Due to the nature of digital products, all sales are final. Purchased items are non-returnable and non-refundable.
Privacy First: Your personal information is treated with the utmost care and handled in accordance with my Privacy Policy.
Terms and Conditions: By placing an order, you agree to comply with my Terms and Conditions.
3. Age Requirement and Fraud Prevention
To maintain a secure and trustworthy environment, the following guidelines apply:
Age Restriction: All purchases on my website must be made by individuals aged 18 years or older.
Fraud Reporting: Any fraudulent activity, including unauthorized purchases, will be reported to the relevant authorities.
Official Sales Platform: I do not sell digital products outside of my website. Customers are encouraged to report any suspicious activity or websites impersonating me.
Scam Protection: Attempts to impersonate me or resell my materials without permission will be reported and pursued to the fullest extent of the law.
Integrity Commitment: If my materials are found being resold by unauthorized individuals, it will be reported immediately.
4. Policy Updates
I reserve the right to update or modify these policies as needed.
Effective Date: Changes will take effect immediately upon being posted on this website.
Customer Notifications: It is the responsibility of customers to review the latest policies before making a purchase.
5. E-Gift Cards – The Perfect Gift!
Looking for a thoughtful gift? My E-Gift Cards are a wonderful way to share the joy of digital products with someone special. When a client purchases an eGift card from my website, they will receive a unique code that can be used to redeem the value for any digital product available in the store.
Here’s how it works:
The eGift card is delivered via email immediately after purchase, along with the unique redemption code.
The recipient can use the code during checkout to apply the gift card value to their order.
If the order exceeds the gift card value, the recipient will be prompted to pay the difference using a credit card or another payment method.
If the value of the products in the cart is less than the gift card amount, the remaining balance cannot be redeemed.
The eGift card is valid for 3 months from the date of purchase. After it expires, the code will no longer be usable.
Gift Card Amounts: You can choose from the following eGift card values:
5€, 10€, 15€, 20€, 25€, 50€, 75€, and 100€.
For customers outside of Romania, the conversion will be made automatically by your credit card provider at checkout.
Important Notes:
No VAT/taxes are applied to the eGift card purchase.
Payments are processed via Stripe, and Stripe may apply VAT according to their own policy.
Give the gift of creativity and inspiration with an eGift card today!
6. Support and Assistance
Thank you for choosing eternalsoulwriter.com!
If you have questions, concerns, or require assistance, please do not hesitate to reach out via the Contact Form on the homepage. I’m here to help and ensure your experience is seamless and enjoyable.
Best regards,
Carmen
Owner and Creator of this website.