Coaching Policy (Last Update: 23.01.2025)

Welcome to my coaching services! Below are the policies and guidelines to ensure a clear, professional, and enjoyable coaching experience for both of us.

Services Offered

I provide text-based coaching sessions via Facebook Messenger, focusing on relationships, life, and spiritual growth. Each session is designed to help you navigate your challenges and find meaningful solutions in a compassionate and supportive environment.

Session Details

Session Length: Minimum of 30 minutes per session.

Languages: Available in English and Romanian.

Age Requirement: Clients must be at least 18 years old.

Session Type: Text-only sessions. No audio or video sessions are offered.

Confidentiality

All conversations during the coaching sessions are confidential. I do not disclose personal details or session content to third parties. However, please note that if you choose to share sensitive information on third-party platforms like Facebook Messenger, these platforms may have their own data-sharing policies outside of my control. I encourage you to review their terms and conditions and privacy policies.

Session Cancellation and Rescheduling

If you need to cancel or reschedule your session, please notify me at least 24 hours in advance. Sessions canceled less than 24 hours before the scheduled time may not be eligible for rescheduling, and no refund will be issued.

No Refund Policy

Once a session has started and time is used, no refunds will be issued. If you decide to end the session early (e.g., after 10-15 minutes), you will not receive a partial or total refund, nor will the remaining time be allocated for a future session.

Booking Process

Select a Date and Time:

Visit my booking page and select a date and time that fits your schedule from my available calendar.

Secure Payment:

Payment is processed securely via STRIPE in EUR. If you are booking from a country with a different currency, Stripe or your bank will handle the conversion based on the current exchange rates. Please ensure your payment information is accurate for a smooth transaction.

If your credit card is rejected, it may be due to insufficient funds or because it is not a Visa or MasterCard. Coaching sessions will only take place if the payment has been confirmed as legitimate by Stripe, as I have access to payment confirmation details.

Confirmation Email:

Once the booking is complete, both you and I will receive a confirmation email. This email will include the details of your successful payment and the date and time of your scheduled session.

Double-check that your email address is correct to avoid communication issues. If there are any problems, you can reach out via the contact form on my website.

Session Preparation:

Prior to your session, I will contact you via the email address provided. In this email, I will share my Facebook link for you to connect with me on Messenger.

Ensure you are aware of Facebook/Messenger's cookies use, terms and conditions, and privacy policies, as these do not fall under my personal responsibility. You can always check my website’s cookies and privacy policy for additional clarity.

During the Session:

At the scheduled date and time, we will begin our text-based session on Facebook Messenger.

We will discuss your needs and the type of service you have paid for. Be clear on what each session type entails to avoid misunderstandings.

Extending the Session

If you feel that 30 minutes is not enough, you have the option to extend the session. To extend, you will need to purchase another 30-minute session. This process can be repeated as needed to keep the coaching session going.

Disclaimer for Scope of Coaching

Please note that my coaching services are not a substitute for therapy, medical advice, or other professional services. If you are experiencing severe emotional distress, mental health concerns, or medical issues, I encourage you to seek support from a licensed professional.

Limitation of Liability

While I aim to provide guidance that helps you achieve your goals, I am not responsible for the outcomes of decisions made based on the advice provided during sessions. Coaching is a collaborative process, and your results depend on your active participation and efforts.

Code of Conduct for Clients

I strive to maintain a safe and respectful coaching environment. Disrespectful, abusive, or inappropriate behavior will not be tolerated. If such behavior occurs, the session will be terminated immediately without a refund.

Technology Disclaimer

I am not responsible for technical issues (e.g., internet connectivity, platform downtime) that may arise during sessions. If significant disruptions occur, we can discuss options to reschedule the session or resolve the issue.

Payment and Currency Details

All payments are processed securely via STRIPE in EUR. Stripe or your bank will handle currency conversion for clients paying in other currencies. Additional fees or exchange rates may apply based on your credit card provider’s policies.

Testimonial Permission (Optional)

With your permission, feedback or testimonials about my coaching services may be used for marketing purposes. All personal details will remain confidential unless explicit consent is provided.

Emergency Policy

I am not available for emergency or crisis situations. If you are experiencing an emergency, please contact your local emergency services or a licensed mental health professional immediately.

Here's the coaching policy text specific to your Basic Packages for relationship, life, and spiritual coaching. You can copy-paste it into your Coaching Policy page:

Coaching Packages Policy

General Terms for Coaching Packages

1. Session Structure:

   • Each Basic Package includes 8 personalized 30-minute text coaching sessions, scheduled as twice-weekly sessions over a 1-month period.

2. Payment and Currency Details:

   • All payments are processed securely via Stripe in EUR (€). Currency conversion into the client’s local currency will be handled automatically by Stripe or the client’s bank.

   • Payment must be confirmed as legitimate by Stripe before coaching sessions can begin.

3. Credit Card Requirements:

   • Accepted cards: Visa and MasterCard only.

   • If a payment is declined, it may be due to insufficient funds or the card type being unsupported.

4. Messenger Support:

   • Clients can message me via Messenger with questions or concerns. I will respond within 24 hours or sooner.

   • Messenger responses are meant to provide ongoing support, guidance, or clarification but do not replace coaching sessions.

5. Homework/Reflective Assignments:

   • Assignments provided (e.g., worksheets, exercises, or reflection tasks) are not mandatory, but they are highly encouraged to reinforce learning and support personal growth.

6. Exclusive Resources:

   • Clients will receive reading materials, tips, and tailored advice related to their chosen coaching area.

   • These resources are for personal use only and should not be redistributed.

7. Refund and Cancellation Policy:

   • Refunds will not be issued once payment has been processed and the coaching package begins.

   • If a client cannot attend a session, they must notify me at least 24 hours in advance to reschedule. Failure to provide notice will result in the session being forfeited.

8. Policy on Sessions Outside My Website:

   • Coaching sessions and support take place through Messenger, a third-party platform.

   • Please be aware that cookies and privacy policies of Facebook/Messenger are outside of my control. You can review my site's Privacy and Cookies Policy for further details.

9. Age Requirement:

   • Coaching services are only available to clients 18 years or older.

10. Commitment to Growth:

    • Clients are responsible for actively participating in their coaching journey, applying learned strategies, and completing optional assignments for the best results.

Additional Notes for Each Coaching Area:

1. Relationship Coaching:

• Designed to improve communication, resolve conflicts, and build stronger relationships.

• Focuses on providing actionable advice, personalized insights, and practical steps to achieve relationship goals.

2. Life Coaching:

• Targets personal and professional development, helping clients achieve their goals and enhance overall well-being.

• Includes tools and strategies for overcoming challenges and creating a fulfilling life.

3. Spiritual Coaching:

• Aims to guide clients on their spiritual journey, helping them deepen their spiritual practices and discover their soul's purpose.

• Offers unique support for manifestation goals, such as attracting a soulmate or achieving inner peace.

Contact Information

If you have any questions about my coaching services or policies, please feel free to contact me via the contact form on my website.

By following this policy, you will be well-prepared for a productive and insightful coaching session.

I look forward to helping you navigate your journey toward deeper connections and personal growth!

Coaching Policy

Your clarity and trust are my top priorities.

This policy is here to ensure a transparent, secure, and supportive experience for every coaching session.

Take a moment to read through it and understand how we can work together to achieve your goals