Shop Policy

Understand my selling process

Shop Policy

1. Introduction

Welcome to eternalsoulwriter.com!

I appreciate your interest in my products and services. Before making a purchase or booking a session, please review my shop policies below.

Definition of Shop Policy: A shop policy, also referred to as a store policy or business policy, outlines the rules and guidelines that govern the operations and interactions of a retail or online store with its customers. These policies are important for setting expectations, ensuring transparency, and managing customer relationships effectively.

2. Ordering Methods

a. Physical Products via External Links:

- Explore physical products available on external platforms like Amazon or Lulu. Refer to the product description for external purchasing options.

b. Digital Products via My Shop:

- Discover digital products directly on my website. Add to cart, checkout with Stripe, and instantly receive a download link in your email inbox.

c. Coaching Services:

- Book a coaching session with me through my website. Once the session is paid and established, we will connect via Facebook Messenger.

3. Shipping Methods

a. Physical Products (via External Platforms):

- Orders processed by external platforms (e.g., Amazon, Lulu) have varying shipping policies.

- Customers are responsible for any customs duties or taxes (TVA) imposed by external platforms.

b. Digital Products (via My Shop):

- Immediate free delivery via email upon checkout completion.

- No TVA is applied to digital products sold directly on my website.

4. Returns & Exchanges (for Physical Products via External Platforms)

- Refer to the return and exchange policies of the specific external platform where the product was purchased.

- Ensure returned products are unused and in their original packaging.

- Customers are responsible for return shipping costs as per the external platform's policy.

5. Refunds

a. For Physical Products (via External Platforms):

- Refunds for physical products are handled by the external platform where the product was purchased.

- Review the refund policy of the external platform for details on eligibility and processing.

b. For Digital Products:

- Due to the nature of digital products, they are non-returnable and non-refundable once purchased.

c. For Coaching Sessions:

- No refunds are offered for coaching sessions once they are booked and paid for.

- Sessions are scheduled for 30 minutes. If a session has started and the client decides it is not useful within the first 10-15 minutes, the remaining time cannot be refunded or rescheduled.

- It is important to respect the scheduled appointment time. If rescheduling is necessary and the session has not been consumed, contact me to discuss availability. However, rescheduling is not guaranteed if I am fully booked.

- Once a session is consumed, rescheduling is not possible.

6. Customer Service

- For inquiries related to orders placed through external platforms, contact their customer support directly.

- For inquiries related to digital products or coaching services, contact me via the Contact Form on the Home page.

7. Privacy Policy

- I prioritize your privacy. Personal information is handled in accordance with my [Privacy Policy]

8. Terms of Service

- By placing an order or booking a session, you agree to my [Terms and Conditions]

9. Coaching Services Terms

- Sessions take place on Facebook Messenger. Clients need to understand that Facebook/Messenger is a third party, and their privacy policy, cookies policy, and terms of use are not connected to me. Therefore, data storage is managed by them.

- Clients must comply with consent when a session takes place. They cannot screenshot or send pictures to someone else without my knowledge, and I will not do so without their consent.

- Threatening behavior is not tolerated.

- Coaching is not the same as counseling or therapy. I am not responsible for clients' judgments or decisions.

- If a client exhibits suicidal behavior, I will report it immediately.

- I will never provide medical advice or prescriptions.

- My sessions do not include healing from gambling or any other toxic addiction. These topics can be discussed during the session, but I do not guarantee that my services will be effective in a short time lapse.

- I do not accept payment via external links or through other payment methods. Payments must be made directly through my website.

10. Authenticity and Community Building

- Authenticity is my signature in everything I do. Clients can trust in my fair judgment, compassion, and confidentiality through my work.

- Follow me on all social media platforms to get to know me more personally, stay up to date with my pictures and clips, and share in my joy, insight, and creativity.

- My purpose with this site and my social media is to grow a healthy, strong, and empowering community where we can support each other.

11. Age Requirement and Fraud Prevention

- All purchases on my website and through external platforms must be made by individuals over 18 years old.

- Any fraudulent activity will be reported immediately.

- I do not sell outside of my website. Clients need to be aware of impersonators and report any suspicious activity or sites claiming to represent me.

- Scamming and attempts to impersonate me will be reported.

- Minors attempting to purchase or engage in services will be reported.

- I uphold integrity and protect my image and materials. If my materials are found being resold by someone else, it will be reported.

12. TVA Information

- For coaching sessions and digital products sold directly on my website, no TVA is applied.

- For physical products sold via external platforms like Amazon or Lulu, TVA and other taxes may be applicable. Clients are responsible for understanding and complying with the tax policies of these external platforms.

13. Changes to Policies

- I reserve the right to update my policies. Changes will be effective immediately and posted on my website.

Thank you for choosing eternalsoulwriter.com!

If you have questions or need assistance, please reach out via our Contact Form on the Home page.

Useful Links:

- Amazon Return Policy: [Read More]

- Amazon Privacy Policy: [Read More]

- Amazon Exchange/Refund Policy: [Read More]

- How to Place an Order on Amazon: [Read More]

- Lulu's Terms and Conditions: [Read More]

- Lulu's Privacy Policy: [Read More]

- How to Place an Order on Lulu: [Read More]

Additional Terms and Information

Dispute Resolution

Disputes will be handled directly by me. If you have any issues or concerns regarding your purchase or session, please contact me via the Contact Form available on the Home page of my website. I am committed to resolving any disputes promptly and fairly.

Copyright and Usage

All products and content available on this website are copyrighted and owned by me. They are intended for personal use only and cannot be resold, redistributed, or repurposed under any circumstances. Purchasing, downloading, and selling my materials on external sites or any other platform is strictly prohibited and will be addressed according to the law.

Technical Issues

While I strive to maintain the functionality and accessibility of my website, technical issues may occasionally arise. If you encounter any errors or difficulties such as page loading issues, please first check your internet connection. If the problem persists and is related to the hosting service, my website is hosted by Hostinger.com. In the event of technical issues with Hostinger.com's servers, please exercise patience as they work to resolve the problem. My website typically operates within normal parameters 24/7.

Safety and Liability

I ensure that all downloads from my website are safe and free from malicious malware or viruses. I do not install anything suspicious or harmful on clients' computers. However, I cannot be held responsible for any fraudulent or malicious actions taken by hackers or scammers. If you suspect any suspicious activity related to my website, please contact me immediately and notify your bank for further action.

Payment and Currency

Payments for digital products are processed through Stripe, which supports multiple currencies and conversions. This allows for purchases worldwide in your credit card's currency.

Physical Books Sold Externally

Physical books sold via external links on sites such as Amazon or Lulu may have shipping restrictions depending on your country. Please verify availability before placing your order. I am not responsible if your country is not supported by the external platform's shipping services.

Order Cancellations

I do not offer cancellations for orders placed on my website. Please review your order carefully before completing

your purchase.

Quality Assurance

All digital products are meticulously reviewed to ensure accuracy and quality. However, if you encounter any issues with your files, please contact me for assistance.

Language Availability

Digital products are available only in English. Physical books sold via Amazon are in English, and those sold via Lulu are in Romanian. Coaching sessions are available in text format only and offered in English or Romanian.

Website Language

The primary language of my website is English. Clients may translate the page using their browser settings, as language translation is not internally integrated on my site.

Titles and Qualifications

I operate as a Coach, Writer, Blogger, and Content Creator. While I may not hold formal certifications in coaching, my services are based on my personal experiences, knowledge, and dedication to helping others. Obviously, I intend in the future to get Certified. To do that, I need to save money. Transparency, authenticity, and integrity are the core values of my work. Clients can trust that my advice and content are offered with the best intentions and respect for confidentiality.

Discounts

Discounts on my website are manually created by me, and the percentage of the discount may vary. Here are the important details regarding discounts:

1. Display of Discounts: All discount information will be displayed on the top bar of the menu on the site.

2. Usage Restrictions:

- Discounts may be restricted to specific products or services. For example, some discounts may apply only to coaching services, only to digital products, or to all products sold solely on my website.

- Each discount coupon can be used only once per client.

- Some coupons may require a minimum purchase amount to be valid.

3. Expiration and Usage Limits:

- Each coupon has an expiration date. Clients must use the discount code within the specified time frame provided by my website.

- Discounts are limited to a certain number of users. If a discount is limited to 5 uses, the 6th client attempting to use the coupon will not be able to apply it. This limitation will be visibly stated on the top menu bar of the site.

4. Random Application of Discounts:

- Discounts may be offered randomly and can occur during holidays, celebrations, or whenever I decide to be generous.

5. Coupon Code Restrictions:

- Discount codes are personal and cannot be shared or transferred to others who do not intend to make a purchase directly from my website.

By adhering to these guidelines, you can take advantage of the discounts offered on my site while ensuring a fair and enjoyable shopping experience for all clients.

Data Protection and Privacy

When you make a purchase on our site, we collect and process personal data such as your name, address, and payment information to fulfill your orders. We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

For detailed information on how we collect, use, and protect your personal data, as well as your rights under CCPA and GDPR, please review our Privacy Policy.